Shipping & Returns

PRICES

All prices quoted are in Australian Dollars ($) inclusive of GST and are subject to change without notice.

PAYMENTS

We use the EWay payment gateway to ensure that your online credit card payments are secure. We accept all credit cards including Visa, Mastercard, Diners Club & American Express. Your order will not be dispatched until the payment has cleared.

If you come to our warehouse, we offer cash or credit card facilities. Phone orders can pay by credit card, or via Direct Deposit in our bank account.

BUSINESS TRADING ACCOUNTS

We do offer 30 day trading accounts for Australian businesses; this is primarily for those companies who wish to deal with us as a preferred supplier. Your first order must be paid up front. A credit account application form will be sent to you upon your request to setup a trading account. Accounts will be approved based on 3 trade references and independent credit checks. Approval is discretionary. Once your application for credit has been approved, you will be issued a monthly statement. Payment is due 30 days from EOM of date of invoice.

Safety Zone Australia are a CreditorWatch member. Accounts not paid within terms may have a payment default registered against them, affecting your ability to access credit from other suppliers in the future.

POSTAGE

For our online customers, those in the Perth metro area enjoy the benefit of our free local delivery service for all orders over $100 (incl GST).  Outside of the Perth metro area, we offer free shipping for orders over $200 (incl GST) Australia-wide.  Orders less than this will incur a freight charge of $16.50 (incl GST).  Larger items may incur additional shipping charges, or be unavailable to purchase online.

Please note that we only ship within Australia.

Due to the challenges presented by the pandemic, normal delivery timeframes have been impacted and there are delays.  We are doing everything we can to deliver as quickly as possible.

DISPATCH

Most orders will be dispatched the next business day.  Whilst we are doing our best to get your order to you when expected, we cannot be held responsible for delays with our delivery partners.  Due to this, we cannot guarantee delivery time frames as this is outside our control, but we usually expect you to receive your order within 1-10 business days of dispatch from our warehouse, depending on your location. We only dispatch Monday – Friday excl WA public holidays.

For our online customers, as soon as your order is dispatched will receive an email notification with your tracking information.  Keep in mind for some delivery services your tracking can take up to 7 hours to reflect your parcel’s journey. You can also track your order from your account by viewing the order details.

If you think it has been too long since your order was expected to arrive please get in touch with us so we can investigate the delay for you.

If any item is not in stock, we will notify you if delivery into our warehouse is expected to be longer than 5 business days. Webstore or phoned in customer sales will be dispatched only after clearance of payment.

Please note we cannot ship goods containing aerosols or flammable materials.  These can be picked up in store, or contact our office to organise an alternative shipping arrangement.

RETURNS

This policy only applies to products purchased from our webstore – this does not apply to goods ordered in specifically on request or for account customers. Account customers please contact your sales representative.

You can return goods within 14 Business days following delivery as long as they are in their original packaging (including swing tags/labels), have not been used and are re-saleable. Embroidered, screen printed or customised orders cannot be returned. Contact our Customer Service Team at mail@safetyzone.com.au or call our office between 8am and 3pm (AWST) to discuss the reason for return, and to receive a Return Authorisation number.

Goods will not be accepted for return without a valid Return Authorisation number. Once you have received your Return Authorisation number, you must return the products to us within 14 days . They must be accompanied by a copy of your paid invoice and include the original packaging. Goods should arrive back with us in the same condition they were sent. The return of the goods is at your expense, and we recommend you obtain proof of posting as we cannot accept liability for goods that do not reach us.

After we have established that the item is unused and undamaged, you will be refunded the cost of the item. Goods cannot be exchanged; if you wish to replace the item, it must be reordered.

What happens if my product is faulty?
We take extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a fault with one of our products, please contact our Customer Service Team by emailing a picture of the fault to mail@safetyzone.com.au who will advise and assist with the returns process. We will replace the faulty goods at no expense to you.